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Lilly Account Receivable Manager in Petaling Jaya, Malaysia

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives.

GBSKL was established in March 2011 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBSKL quickly excelled in its financial mandate, allowing the leadership to ask, how can we apply these processes to other areas of the business. And so, the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Global HR Data Management, Medical Information, Trial Capabilities, and more to come on stream in 2021.


The role of an AR Manager is an essential role within the O2C team to drive operational excellence and high-quality level of support to GBSKL’s Stakeholders. The AR manager will manage a team of 8-10 to ensure the compliant, timely, completion, and accurate delivery of all AR requirements. The person who fills this role will be responsible for leading the development of the team to its fullest potential to contribute to the overall GBS performance. The AR Manager will be part of the O2C team in GBSKL and will collaborate in creating a purpose driven team and culture.

Key Responsibilities

People and Engagement

  • Manage the Accounts Receivable (AR) team of 8-10 individuals.

  • Actively connect with your team and drive engagement by holding regular 1-1’s, team meetings and providing timely feedback.

  • Coaching and developing a team to its fullest potential to contribute to overall GBS performance.

  • Develop top talent by participating in regular succession planning and having robust performance conversations.

  • Creates a safe environment where all team members feel they can share their unique opinions and ideas.

  • Recognise and reward excellent performance within the team.

  • Create, Promote and Maintain Operational Excellence.

  • Work as part of the GBS management team to make GBS a great place to work for all employees.

  • Work in partnership with various cross-functional stakeholders to maintain efficient and compliant processes.

  • Ensure the culture of compliance is reinforced continuously within the team.

  • Actively develop and maintain trusted relationships internally & externally with all business partners, while providing thoughtful and candid insights into key business matters.


  • Oversee and monitor Account Receivable and Credit Management activities for domestic markets in APAC region.

  • AR Team’s scope covering end to end AR scopes including customer master data, credit assessment & insurance management, blocked order release, collection activities, dispute management, cash application, payment reimbursement, management reporting, SOX & operational controls.

  • Ensure all AR KPI targets and Operational Metrics are met within the Service Level Agreement (SLA).

  • Ensure Team runs monthly calls with Affiliates on overdue discussions and provide support whenever necessary.

  • Ensure compliance in key and operational AR control metrics which includes AR aging report, Write-off report, order release exception reports, periodic review report, credit changes report, dispute reports, payment reimbursement report and other AR related control reports.

  • Manage internal & external audit and maintain compliance in all AR controls.

Continuous Improvement

  • Lead transformation initiatives including standardization and/or re-engineering of processes and controls.

  • Encourage team to think of new ideas and question where there’s inefficiency.

  • Continuously look for ways to improve our service level for our customers and stakeholders.

  • At all times, provide input and recommendations into current processes and ways in which it can be improved in terms of efficiency and effectiveness.

  • Ensure best practices are in place to achieve highest standards within daily operations.

  • Drive and contribute to cross-functional projects.

  • Demonstrate excellent project management abilities and strong understanding of financial systems.

  • Support organizational changes.

  • Analyse and translate data into key strategic inputs and insights to drive decision-making.

  • Work on high level value-add projects while continuing to achieve routine goals

  • Coordination and oversight of key Order to Cash processes within GBS for all APAC affiliates.

  • Build Strong Working Relationships with:

  • CFO’s, Controller, and all stakeholders for supported affiliates

  • Other GBS functions: GA, P2P, etc.

  • O2C Global Process Owner (GPO)

  • Working with Global O2C teams ensuring alignment on Global processes


  • Understand and follow all compliance policies, laws, regulations, and The Red Book.

  • Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period.

  • Ensure all SOX and Operational controls are completed and followed to level required and within agreed timeframe.

  • Integrate compliance into daily activities.

  • Comply with any corrective actions.

  • Cooperate with investigations, monitoring and audits.

Minimum Qualification Requirements :

  • Bachelor’s Degree in Accounting / Finance or equivalent

  • Strong People Management & Leadership Skills

  • Demonstrated knowledge of Financial work stream with 6 - 8 years’ experience in a multinational environment.

  • Experience in risk management and credit assessment.

  • Self-motivated professional with excellent customer service and strong working/team building relationship skills.

  • Ability to adapt and have flexible ways of thinking in changing environments.

  • Proven interpersonal and communication skills to interact with all levels of an organization.

  • Demonstrates good judgment and is solution orientated.

  • Ability to have effective communication & presentation skills.

  • Ability to work independently and within a team environment.

  • Strong organizational and multitasking capabilities.

  • Attentive to details to ensure compliance and accurate reporting.

  • Clear and concise written skills.

  • Experience of working to tight deadlines and analysing multiple entities.

  • Flexibility in adapting to a non-routine and fast-paced environment.

  • Must be able to multi-task and work well under pressure.

  • Developed good relationships with various levels of personnel in Lilly’s Financial organization and third-party service providers.

  • Proficient with Microsoft Office software (Excel, Word, Power Point etc…).

  • Exposure to SAP4 HANA would be an added advantage.


  • Experience in MS Office

  • SAP Experience

  • Power BI

  • Credit Assessment tools

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!