Lilly Learning and Performance Manager in Remote, Canada
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Learning and Performance Manager
At Lilly, we are inspired to make a difference in people’s lives every single day, by discovering life-changing medicines, better understanding disease-management, and supporting people who are living with illness and their families and friends. Our work today—from our research programs to our volunteer initiatives—is a reflection of our heritage. We unite caring with discovery to make medicines that make life better for people around the world.
Lilly Canada is searching for a Learning and Performance Manager to build and lead the affiliate Learning Strategy. This mandate includes identifying new ways of building capabilities and creating learning experiences that continuously improves capture, retention and application of knowledge and new skills.
With a focus on sales, they will prepare our sales organization for unprecedented new product launches. Embracing new models and learning platforms, they will be the integrator that gathers needs, builds content, leverage global resources, and design interventions to upskill the sales force on new capabilities. This includes priority topics such as Lilly’s sales models, portfolio selling, data analysis, hybrid selling model, and other areas of Health Care Professional and patient focus.
The Learning and Performance Manager will manage a small team of learning consultants. In addition to their management responsibilities, they will have hands-on responsibility for training the sales organization and build specific therapeutic expertise.
In the process of creating selling capability strategy and content, the Learning and Performance Manager will manage internal and external stakeholders effectively at multiple levels and collaborate across the organization.
Demonstrated ability to be flexible in embracing technology and transformation to better connect with customers
Experience with segmentation models (lifetime value, adoption ladder, channel mix) and performance management (KPIs, activity tracking, sales impacts)
Experience with market research methodology (surveys, scorecards, concept of beliefs, value base selling)
Deep experience with CRM platforms
Knowledge of customer journey concepts and knowledge of Next Best Action (NBA), channel mix, reach, attainment
Familiar with Omnichannel strategies that rely on engaging with customers at the right time, with the content, through the most pertinent channels
Experience with training program performance management and reporting
Familiar with community building, agile concepts, coaching, leadership
Well versed in “knowledge management platform”
Experience in any one of the therapeutic areas.
Strong program and project management skills
Demonstrate effective collaborative skills
Ability to prioritize and support multiple priorities and integrate multi-functional elements into one learning plan
Demonstrated ability to work as a team member drawing on strengths of entire team by employing strong influence skills
Ability to simplify complex topics into a succinct strategy for long term retention and rapid organizational change
Bilingual (FR & EN) is an asset.
Bachelor’s degree with background in Adult Education
3- 5 years experience in Learning and Development
Advanced level of knowledge in Microsoft applications (Excel, Word, PowerPoint, MS Teams Qualified candidates must be legally authorized to be employed in Canada Eli Lilly Canada (ELC) is committed to employment equity. We encourage applications from qualified women, members of visible minorities, aboriginal peoples, and persons with disabilities.
Location: Flexible Work Arrangements
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Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!