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Lilly Sr. Manager - MCE in Shang Hai-上海, China

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

As part of the continuous effort to improve customer experience and patient outcomes, Lilly China is looking to hire exceptional individuals to join its Multichannel Engagement & Analytics (MCE&A) team and drive the next wave of growth for established brands and several new product launches.

The Mgr/Sr. Manager Multi Channel Engagement (MCE) is responsible for leading the development and execution of the multi-channel strategy of Lilly’s brands, driving adoption of innovative marketing solutions, and continuous advancement of MCE/OCE capabilities with BU and cross function teams.

The Mgr/Sr Mgr MCE is an extraordinary opportunity to “lead from the front” one of the most exciting transformations in the pharmaceutical industry, and to get involved with cutting edge technologies in digital marketing, medical interactions, advanced analytics, and the ambitious Healthy China 2030 agenda.

The successful candidate will be a dynamic and curious individual in the early stages of their career, with a strong desire to shape the future commercial model of the pharmaceutical industry, and an ability to lead change by engaging a large and diverse organization. This position is ideal for professionals with upward potential to gain exposure to senior leadership and shape their path within Lilly.

  • Lead development of brand MCE/OCE strategy

  • Develop a solid knowledge of the brand’s therapeutic area and commercial strategy

  • Conduct market intelligence to evaluate competitiveness of Lilly MCE/OCE offering and identify expansion opportunities

  • Ensure that throughout the Customer Council process brand strategy is developed following the principles of Multi-Channel / Omni-Channel Engagement

  • Own execution of MCE solutions

  • Lead the development of the MCE/OCE KPIs and Customer Operational Plan (COP)

  • Collaborate with brand and medical team, etc. on the creation of high-quality content

  • Improve “look & feel” of MCE/OCE solutions

  • Identify and work with external vendors to define MCE/OCE solutions based on BU priorities, etc.

  • Proactively identify innovation opportunities to expand channel offering. Attend conferences, source reports, liaise with specialized partners, etc.

  • Collaborate with the commercial analytics team to develop ROI analysis and insights to improve customer experience and solution effectiveness

  • Periodically share with brand team MCE/OCE performance reports and insights based on routine and ad-hoc analytics

  • Act as point of reference for senior management on brand MCE/OCE activities

  • Develop organizational capabilities

  • Regularly share best practice with other MCE&A team members, brand teams, and the broader organization in China & IBU.

  • Grow brand teams MCE capabilities and provide consultant support.


  • Strong strategic thinking, analytical and problem solving skills

  • Deep interest in MCE/OCE Marketing and new commercial model solutions

  • Minimum 3 years of brand management / MCE / FMCG, etc. experience

  • Business level English and Chinese

  • Strong communication skills

  • Ability to work effectively in a matrix organization and influence without authority

  • Project Management Experience

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.


At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!