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Lilly Medical Operation Manager in Taiwan

Job Category:


Type of Employment:

Full-Time Employment - FTE


We are looking for an engaged people manager to lead, collaborate and pursue the best customer and patient experiences with Lilly Taiwan together.

As a Medical Operation Manager, you will take the leadership of Lilly’s patient support program (PSP) and oversee Name Patient Use (NPU) program, medical affair project, medical information service, record management and other potential conductions.

Responsibilities of the role may include but not limited to:

Lead and coordinate Patient Support Program (PSP);

  • Understand global PSP and lead and coordinate the local to roll out and practice.

  • To be local PSP coordinator and medical governance consultant

  • Works with cross-functional stakeholder to consolidate the program design, long term budget plan, external party selection and contract within governance requirement.

  • Manage the third party for patient support program including vendor monitoring and review, providing training and onsite quality check to vendor if necessary.

  • To initiate the PSP related meetings and events like PSP initiation meeting, PSP periodic review meeting and so on.

Oversee Name Patient Use (NPU) Program which covers;

  • Provide requested documents to HCP who help on hospital IRB/TFDA approval process

  • Responsible for required logistic arrangement and documentary like shipment, and system, record maintenance with global medical team.

  • Provide medical information and instructions to hospital pharmacist to ensure the standard procedure is followed during shipping and delivery.

  • Inventory management including TFDA approved quantity, drug shipped quantity

  • Follow up patient status with physician on quarterly basis, support resupply application and ad-hoc support upon request.

Manage Medical Information service to make sure;

  • Professional medical information to external and internal customers in a responsible, consistent and timely manner.

  • Manage the operation of Call center and the agents.

Support medical affair project:

  • Coordinate and stewardship for medical affairs activities and situational ad-hoc assignment.

Basic Qualificiations:

  • Preferably degree in Pharmaceutical science, nursing, or other related life sciences

  • Experience in managing patient support program or medical governance is a plus

  • Fluency in spoken and written English and Chinese

  • Strong communication and interpersonal skill is must

  • Strong motivation to learn and develop.

  • Additional Skills/Preferences:

  • Cognitive abilities including verbal reasoning attention to details, critical thinking, analytical ability.

  • Strong learning agility and interpersonal skill to communicate and collaborate with internal and external parties

  • Customer service oriented context

  • As an independent contributor the same time a team player and leader.

Apply with your English resume/CV to

Additional Information:

Company Overview:

At Lilly, we are in the early phases of a prolonged period of volume driven growth for the company. We have and will be launching several new molecules in the next couple of years. Our most recent launches position us in some of the most promising classes in biopharma, and we have a world-class go-to-market capability. Lilly is well positioned for the coming years to reach more people who can benefit from our medicines.

At the heart of Lilly's operations are our core values for more than 140 years – Excellence, Integrity and Respect for People. Our values are reflected in business practices that include strong governance principles, the ethical development of medicines, transparency and ethical product promotion. Eli Lilly has received recognition from several distinguished organizations, as example:

  • Catalyst Award, for our innovative Employee Journeys and People Strategy

  • Corporate Knights, Global 100 Most Sustainable Corporations in the World

  • Ethisphere, World's Most Ethical Companies 2019 – 3rd year in a row

  • Forbes, America's Best Employers for Diversity

About Lilly Taiwan

Lilly Taiwan was established more than 50 year ago and we are represented in several major Therapeutic areas like Diabetes, Oncology, Bone Muscle Joint, CNS, Pain and Autoimmune. Lilly Taiwan acts to ensure people are welcomed, valued, respected and heard. You will participate best-in-class launch capabilities with relentless execution and speed, collaborate with diverse people and teams. If you are motivated by helping others to succeed and partnering within a cross-functional team, Join us.

Posted Date:


Region: Asia/Pacific


State: Taiwan Prov.

Country: Taiwan

Location Details:

Req Id: 52944BR