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Lilly Manufacturing Learning and Development Associate in United States

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

The Associate–Learning & Development (L&D) Programs is responsible for the creation, coordination, and implementation of learning solutions for the Durham, NC Research Triangle Park manufacturing site. This brand new site is an exciting opportunity for an experienced L&D associate to train, educate, and design training systems for a rapidly growing organization from the ground up. We believe that learning and development is a core critical area for Lilly Manufacturing. Appropriate training for our RTP team members plays a vital role in ensuring Lilly’s medicines are made correctly and safely.


The L&D Associate will partner with our Lilly RTP leaders to ensure that appropriate curricula are assigned to Lilly RTP team members, reflecting their job responsibilities and compliance obligations. They will understand the needs of our organization, and design programs and run projects to create and deliver learning programs to suit company objectives and local site capability and compliance needs. See full list of job responsibilities below.

This position will support the Durham, NC Research Triangle Park manufacturing site. This position will report to the HR Lead for the Lilly RTP site.

L&D Portfolio Management

  • Identify, analyze, and determine solutions regarding capability gaps.

  • Partner with the business to define what a qualified RTP team member looks like based on their job responsibilities – then design an appropriate curriculum.

  • Create, revise, and implement training and related documents, ensuring they are well written, executable, and compliant with applicable policies/procedures.

  • Facilitate the review of documents and training materials to ensure compliance and learning requirements are met.

  • Ensure that training solutions are aligned to global strategy where appropriate by proactively connecting with the Global L&D organization.

  • Ensure that current training courses/interventions are effective – and if not, identify an alternative and implement it

  • Proactively identify areas where capability challenges exist and design interventions on how to reduce those issues.

  • Define ongoing ownership and maintenance plan for L&D interventions

  • Monitor learning budget for projects within assigned business area/function as applicable.

  • Create initial project scope documents, appropriately leveraging learning services suppliers for outsourced work to achieve business objectives.

  • Create, review and oversee execution of implementation plan(s), ensuring effective coordination with personnel who create and revise business area/function SOPs and other documents.

  • Monitor and communicate program/portfolio status to key business partners.

  • Anticipate and resolve project/program issues; escalating as appropriate.

  • Oversee portfolio of projects to ensure on-time, on-budget creation of deliverables that meet quality standards, follow instructional design principles, are approved by appropriate personnel, and meet needs of business (including translations and any “Corporate Initiative” requirements).

  • Drive quality standards through review of project documents, design, deliverables, final learning content and evaluation data.

  • Think strategically about the best way to train our team members – not just what has been done, but the best way to get them effectively trained and able to use their knowledge quickly

  • Benchmark cross functionally within Lilly as appropriate, seeking sharing and replication opportunities.

  • Establish strong relationship with suppliers and Lilly supplier management contacts to align on portfolio of projects and services and ensure seamless quality of deliverables.

  • Conduct usability testing as required.

  • Share business metrics, interpretations, and solutions with Supervisor, business partners/process teams.

Client Management:

  • Participate regularly in area/function project and process teams.

  • Understand RTP functions deeply, including business goals, job titles and descriptions, key duties, and responsibilities.

  • Monitor RTP team members’ satisfaction of learning programs and use that feedback to improve our programs.

  • Consult across the assigned business area/function and the Lilly learning community to ensure training plans align with business plan, strategic direction, and compliance and ethics.

  • Influence your RTP team leaders to think about the most efficient and effective way to deliver training interventions that are meaningful, useful, and relevant to their roles.

  • Manage suppliers working on L&D related projects to ensure delivery and performance mirrors or exceeds our agreements; ensure that the deliverables meet the needs of our site team members.

Curriculum Architecture and Assignment:

  • Identify target audience for specific learning interventions.

  • Create and maintain duty-aligned curricula with business partners and support curricula owners in the business.

  • Partner with Global Learning Services and/or learning services suppliers for effective and timely implementation of learning interventions, considering change impact on current population of (trained) learners and future/new learners.

  • Ensure accuracy and appropriateness of course and curriculum data owned by assigned business area/function in the Learning Management System (LMS).

  • Troubleshoot curriculum architecture and assignment issues in collaboration with suppliers and Global Learning Services as needed.

  • Implement centrally-developed process improvements in local business area/function.

Instructor Delivery:

  • Ensure internal instructor/facilitator qualification process is executed.

Basic Qualifications:

  • Education: Bachelors Degree (or equivalent work experience)

  • Language Requirements: English

Additional Skills/ Preferences:

  • Experience working in a GxP (regulated) environment.

  • Experience in technical writing.

  • Demonstrated program/project management skills.

  • Experience with learning & development business processes.

  • Demonstrated ability to establish strong business relationships.

  • Demonstrated ability in communication, conflict resolution, and judgment and managing complexity.

  • Working knowledge of business area/function.

  • Experienced in Vendor management

  • Ability and willingness to challenge business partners regarding ways to use learning interventions to most effectively meet business requirements.

  • Ability to work independently and in a team environment.

  • Strong start-up mindset – think deliver execute review cycle

  • Strategic operator – think of where we need to go, but also the tactical ways to get there

  • Experience using learning management software (such as SuccessFactors) and learning request tools (such as ServiceNow).

  • Experience in business area/function as well as knowledge of companion tools used to execute broader business processes (such as document repositories/Regulus and content authoring/Articulate, Captivate).

  • Experience in instructional design and development (particularly computer-based and mobile learning).

  • Experience in supplier oversight.

  • Ability to effectively partner outside functional area and both US/OUS.

  • Ability to navigate complex, matrix-based organizations.

  • Strong organizational skills

  • Demonstrated ability to coach others.

  • M.S. degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related experience/education.

  • Human Performance Improvement (HPI) Certification.

Additional Information:

  • Travel may be required (0-10%).

  • The position is on-site. Work outside of standard hours may be required to support shift staff or major projects.

  • Applicant will work in various areas within a manufacturing site.

  • Allergens are likely in the manufacturing environment.

  • Mobility requirements and exposure to allergens should be considered when applying for this position.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide valid proof of vaccination to the company.

At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.​ We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!